Shipping policy
Shipping Policy
Effective Date: May 20, 2026
Business Name: Marva Jean's Le Beurre
Website: MarvaJeansLeBeurre.com
Contact Email: MarvaJean@MarvaJeans.com
Overview
Thank you for shopping with us. We are committed to delivering your body butter products safely, accurately, and in a timely manner. Because our products are handcrafted and may be temperature-sensitive, this Shipping Policy outlines important information regarding processing times, shipping methods, delivery expectations, lost or delayed packages, incorrect addresses, warm-weather conditions, and customer responsibilities.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
Order Processing Times
Standard Processing
All orders are processed within 2–5 business days unless otherwise stated on our website.
Business days do not include:
- Weekends
- Federal holidays
- Carrier-observed holidays
- Emergency closures
Orders placed after 12:00 PM EST may begin processing the following business day.
High-Volume Periods
During launches, promotions, holidays, restocks, or peak shopping seasons, processing times may increase to 7–10 business days.
Customers will be notified through our website banner, email announcements, or checkout notices if extended processing times apply.
Handmade Product Disclaimer
Our body butters are handmade in small batches to maintain product quality. As a result, occasional processing delays may occur due to production schedules, ingredient availability, or quality-control procedures.
We reserve the right to delay shipment when necessary to ensure product integrity.
Shipping Methods & Delivery Estimates
We ship through trusted third-party carriers, including but not limited to:
- USPS
- UPS
- FedEx
Estimated delivery windows begin after the order has shipped and are not guaranteed.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
| Priority Shipping | 1–3 business days |
| Express Shipping | 1–2 business days |
Delivery timelines are estimates only and may be affected by:
- Weather conditions
- Carrier delays
- Natural disasters
- High-volume shipping periods
- Labor disruptions
- Mechanical failures
- Incorrect customer information
We are not responsible for delays caused by shipping carriers.
Shipping Rates
Shipping rates are calculated at checkout based on:
- Package weight
- Package dimensions
- Shipping destination
- Selected shipping method
We reserve the right to adjust shipping rates without prior notice.
Free shipping promotions, when offered, apply only to qualifying orders and cannot be applied retroactively.
Temperature-Sensitive Product Policy
Our body butters are made with natural oils and butters that may soften, melt, harden, or change texture during transit, especially in warm climates or summer months.
Important Customer Acknowledgment
By purchasing our products, you acknowledge and accept the risks associated with shipping temperature-sensitive skincare items.
Texture changes caused by heat exposure do not affect product quality, effectiveness, or safety.
Warm Weather Shipping Recommendations
We strongly recommend:
- Selecting expedited shipping during warmer months
- Retrieving packages promptly after delivery
- Avoiding shipment to outdoor mailboxes or unsecured locations
- Shipping to an address where someone is available to receive the package
Melted Product Policy
We are not responsible for melting, softening, graininess, or texture changes caused by:
- Heat exposure
- Delayed retrieval from mailbox or porch
- Carrier delays
- Warm-weather conditions
Melted products are not considered defective and are not eligible for refunds or replacements.
Customers may restore product consistency by allowing the product to cool at room temperature or refrigerating it briefly.
Incorrect Shipping Information
Customers are solely responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is submitted:
- We are not responsible for lost packages
- We are not responsible for delivery delays
- Additional shipping fees may apply for reshipment
If you notice an address error, contact us immediately at [Insert Customer Service Email]. We cannot guarantee address changes after an order is placed.
Orders returned due to insufficient, incomplete, or undeliverable addresses may be:
- Reshipped at the customer’s expense, or
- Refunded minus original shipping costs and applicable restocking fees
Lost, Delayed, or Stolen Packages
Lost Packages
A package is considered lost only after:
- The carrier confirms loss, or
- Tracking has not updated for 15 business days for domestic shipments
We may assist customers with filing carrier claims; however, we are not liable for carrier errors or losses.
Stolen Packages
Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.
We are not responsible for:
- Stolen packages
- Mail theft
- Packages delivered to unsecured locations
- Packages retrieved by unauthorized individuals
Customers are encouraged to:
- Use secure delivery addresses
- Monitor tracking information closely
- Contact the carrier directly regarding delivery disputes
Delivery Delays
We are not liable for shipping delays caused by:
- Weather
- Carrier service interruptions
- Customs processing
- Public emergencies
- Force majeure events
Shipping charges are nonrefundable for delayed deliveries unless otherwise required by law.
Tracking Information
Once your order ships, a tracking email will be sent to the email address provided at checkout.
Customers are responsible for monitoring tracking updates and coordinating with the carrier when necessary.
If you do not receive tracking information within the stated processing timeframe, please contact us.
Returned Packages
Packages returned to us due to:
- Incorrect addresses
- Failure to retrieve package
- Refused delivery
- Delivery access issues
may be subject to:
- Reshipping fees
- Restocking fees
- Partial refunds
Original shipping charges are nonrefundable.
International Shipping
We may offer international shipping to select countries.
International customers are responsible for:
- Customs duties
- Import taxes
- VAT fees
- Brokerage fees
- Country-specific import restrictions
We are not responsible for:
- Customs delays
- Seized packages
- Additional import fees
- Refused international deliveries
International shipping times vary by destination and customs processing.
Order Changes & Cancellations
Because orders begin processing quickly, we cannot guarantee order modifications or cancellations once submitted.
Customers requesting changes must contact us immediately.
Approved cancellations may be subject to payment-processing or administrative fees.
Damaged Orders
If your package arrives physically damaged:
-
Take clear photographs of:
- The shipping box
- Packaging materials
- Shipping label
- Damaged products
- Contact us within 48 hours of delivery
- Retain all original packaging materials for possible carrier inspection
Failure to provide documentation within the required timeframe may result in denial of the claim.
We reserve the right to determine whether replacement, store credit, or denial of claim is appropriate.
Fraud Prevention & Order Verification
To prevent fraud, we reserve the right to:
- Hold orders for verification
- Request identity confirmation
- Cancel suspicious transactions
- Refuse shipment at our discretion
Orders flagged as high risk by our payment processor may be delayed or canceled.
Limitation of Liability
To the maximum extent permitted by law, Marva Jean's Le Beurre shall not be liable for:
- Carrier delays
- Weather-related damage
- Lost or stolen packages
- Incorrect shipping information provided by the customer
- Indirect or consequential damages
- Delivery failures outside our reasonable control
Our maximum liability shall not exceed the purchase price of the products ordered.
Policy Updates
We reserve the right to modify this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting to our website.
Customers are encouraged to review this policy before each purchase.
Atlanta Metro Area Local Delivery Policy
Local Delivery Service
Marva Jean's Le Beurre proudly offers local delivery throughout select areas of the Atlanta Metropolitan Area.
Delivery Days & Hours
Local deliveries are scheduled on:
- Tuesdays and Thursdays
- Between 11:00 AM and 2:00 PM Eastern Time
Customers will receive delivery updates when available. While we strive to meet all scheduled delivery windows, delivery times are estimates and are not guaranteed.
Delivery Conditions
Delivery schedules are subject to change due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Traffic incidents or road closures
- Construction delays
- Community events, festivals, or sporting events
- Public safety advisories
- Vehicle issues
- Other unforeseen operational circumstances
Marva Jean's Le Beurre reserves the right to adjust delivery routes, schedules, and delivery windows as necessary to ensure product quality, driver safety, and operational efficiency.
Owner Discretion
Delivery schedules, service areas, and delivery availability may be modified at the sole discretion of the business owner. Customers will be notified of significant changes affecting their order whenever reasonably possible.
Customer Responsibilities
To ensure successful delivery, customers are responsible for:
- Providing accurate delivery information
- Ensuring someone is available to receive the order when required
- Providing any special delivery instructions at checkout
If incorrect delivery information is provided or delivery cannot be completed due to customer-related circumstances, additional delivery fees may apply.
Perishable Product Notice
Because our products are handcrafted items, customers are encouraged to promptly retrieve their order upon delivery. Marva Jean's Le Beurre is not responsible for product quality issues resulting from products left unattended after confirmed delivery.
Delivery Fees
Local delivery fees are calculated at checkout based on delivery location and service availability. Delivery fees are non-refundable once a delivery attempt has been made.
Service Area
Local delivery is currently available within select Atlanta Metro Area zip codes. Availability may vary based on location, delivery volume, and route scheduling.
List of Zip Codes Operations
30030,30032, 30126, 30303, 30305, 30306, 30307, 30308, 30309, 30310, 30311, 30312, 30313, 30314, 30315, 30316, 30317, 30318, 30319, 30324, 30326, 30327, 30331, 30332, 30334, 30336, 30342, 30344, 30354, 30363, 30341, 30338, 30346, 30350, 30360
Policy Updates
Marva Jean's Le Beurre reserves the right to update this Local Delivery Policy at any time without prior notice. The most current version will always be available on our website.
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Contact Information
For shipping-related questions or concerns, contact us at:
Marva Jean's Le Beurre
Email: marvajean@marvajeans.com
Website: marvajeanslebeurre.com
Business Hours: Tuesday- Thursday | 10:00 a.m. - 4:00 p.m.